Game Issues : XTRAP
As you know the version of Kal Online we run is older and not up to date from current so there will be times you have some issues. Here you will find the most common problems and how to hopefully solve them.
This first one is the most common and has to do with an xtrap error and not allowing you to run the client. If you see this message:
What you will need to do in this case is go to your Kal Online folder and change the properties of the engine.exe file as follows. Right-click on engine.exe to bring up menu and click on properties.
Click on Compatibility tab and then check mark Compatibility Mode and choose Windows 8 (or Windows 7). Click Aplly then OK and you are ready to go.
Game Issues : SYSTEM ERROR
This error is a bit more complicated. If you get the message that states api-ms-win-crt-runtime-l1-1-0.dll is missing this could be that a Windows update is either missing or failed to install correctly.
If you get this error you have 2 options. The first one is running a small Windows Knowledgebase update which should hopefully remedy the problem. You can download that one from our downloads section.
Please download the proper version depending if you have 32bit or 64bit operating system. The only issue with this one is that you must have previous updates installed (prerequisite) for this update to work.
CLICK HERE to go to the downloads section to download MINOR update.
As stated above, if update fails it means you are missing a major update from Windows and you will need to run the FULL Widows Knowledgebase update (which is a much larger file).
CLICK HERE to go to the downloads section to download FULL update.